FAQ

  • What should I do in the event of an emergency at a subway station?
    At every Seoul Metro subway station, you will find the phone number of the station on the platforms and in the waiting rooms. The emergency telephones installed on the platforms will allow you to get in touch with the station authorities in the event of an emergency.

    Alternatively, contact the Seoul Metro Customer Service Center on 1577-1234.
  • What would happen if I got stuck in a train door while boarding?
    There is no need to worry about the train leaving with a body part or personal belonging stuck in the door. All Seoul Metro trains have an operator in the control room at the front of the train and a conductor at the back, who verifies that all of the doors are completely shut and signals the operator to indicate that it is safe to leave.

    If a train door is left open by more than 7.5mm, due to a stuck object, the indicator at the side of the train lights up to let the conductor know that a door is ajar. In such an event, even if the conductor mistakenly sends a ""go"" signal to the operator, the train will not start due to the train's built in safety mechanism.

    However, the sensor is unable to detect objects with a width smaller than 7.5mm, such as a piece of clothing or handbag strap. Train operators and conductors have been trained to check for such objects using surveillance monitors and to open the door again if necessary.

    Even with the door safety system in place, you can cooperate with Seoul Metro to keep the trains safe by refraining from potentially dangerous behavior, such as running into closing doors or pushing personal belongings in-between doors to keep them from closing.
  • What is a single-trip card?
    A single-trip card is a ticket, like the paper tickets used previously, that you can use for a single trip. After its successful trial, which began on May 1, 2009, the single-trip card replaced the paper ticket permanently on June 12, 2009.

    All single-trip cards look the same, but the passenger information (adult/child/senior) is stored in the chip inside each card at the time of purchase. Subway station employees can read single-trip card information on the system and gates.
  • Why do I have to put down a deposit (500 won) to get a single-trip card?
    Unlike paper tickets, which are discarded after a single use, single-trip cards are designed to be used semi-permanently and cost approximately 700 won to produce each card. The cost reduction achieved through the abolishment of paper tickets and the use of single-trip cards are lessened if single-trip cards are not returned or damaged. This will ultimately lead to subway fares being increased to cover the cost at the public's disadvantage. So the 500-won deposit is required to cover the cost of any unreturned cards.

    No deposit would be required if the single-trip card could be collected automatically after use as the paper tickets used to be, but the card readers installed in the existing gates in subway stations (designed to read paper tickets) are unable to collect used single-trip cards.

    The possibility of modifying the existing gates to open only when a card is inserted (recently-opened provincial subways have this system) was considered as a means of automatic card collection; however, as the entailing cost would be unreasonable (50 billion won), Seoul Metro has decided to use the existing system.
  • Can I transfer from a subway to a bus with a non-rechargeable subway transportation card?
    Non-rechargeable subway transportation cards cannot be used for bus transit. Non-rechargeable cards, which were introduced as alternatives to the previous paper-made tickets, have been loaded with smaller memory IC chips, each of which costs about 700 won - far cheaper than those used in the pre-paid cards worth 2,500 won per unit. Therefore, the inexpensive chip's memory capacity is not big enough to store the data required to handle their recharging and transfers. Thus, they can be used only for subway transportation.
  • Do I have to get back my deposit on a non-rechargeable transportation card on the day I finish using it?
    You can get back your deposit on a non-rechargeable card whenever you want. However, given the cards are not rechargeable, and in short supply, we kindly ask you to return the card as soon as possible by getting back your deposit right after you use it. Also, we kindly ask for passengers to buy these cards with 500 won coins to help ease our shortage in coins.
  • How can I get to Cheonggyecheon by subway?
    There are several ways to get to Cheonggyecheon. One of the most convenient ways to get there is to take exit number 4 or 5 at Euljiro 3-ga Station. Chenggyecheon is just 100 meters away from those exits. At Euljiro 3-ga Station, passengers can get guide books for Cheonggyecheon, which contain information on the history of Cheonggyecheon, from the station's update board.

    If you need more detailed information on Cheonggyecheon, please call 02-6110-3301 for the information office at Euljiro 3-ga Station. We will kindly answer your questions.
  • Where should I get off to get to COEX?
    You can conveniently get to COEX by taking the exit number 6 at Samseong Station on Line 2.
  • Where should I get off to get to the National Palace Museum of Korea?
    You can conveniently access the National Palace Museum of Korea by taking exit number 5 at Gyeongbokgung Station on Line 3.
    For your information, the National Palace Museum of Korea is closed every Monday.
  • How can I get to the Unhyeongung by subway?
    You can conveniently get to the Unhyeongung by taking exit number 4 at Anguk Station on Line 3.
    For your information, the Unhyeongung is closed every Monday.
  • How can I get back the remaining amount on my T-money card?
    A refund of a remaining balance is available at any nearby subway station.

    Except for damaged cards, the remaining balance on any T-money card is refundable. However, if your card is broken, you need to fill out a refund request form and submit it to a station officer. About seven days after your submission, the remaining amount will be deposited to your bank account.
  • Can I travel with my pets on the subway?
    If you want to travel with your pets, you should put them in pet carriers and fully cover the carriers so that your pet is not visible, and at the same time, you need to prevent any unpleasant smells from bothering the other passengers.
  • How can I get to Gyeongbokgung by subway?
    You can conveniently access Gyeongbokgung by getting off at Gyeongbokgung Station on Line 3 and then taking exit number 5.
    For your information, Gyeongbokgung is closed every Tuesday.
  • How can I get to Bukchon Hanok Village by subway?
    You can conveniently reach Bukchon Hanok Village by getting off at Anguk station on Line 3 and taking exit number 2. A 10 minute walk will take you to a road sign that reads "Bukchon Hanok Village".
  • I'd like to visti Insa-dong. How can I get there by subway?
    If you want to go there by subway, please get off at Anguk station and take number 6. From the exit, go straight for 20 meters and take the road on the left. You will then be on Insadong-gil, which is well known as a traditional Korean street.
  • Where should I get off to get to Dongdaemun Shopping Town?
    You can conveniently get to Dongdaemun Market, Seoul Peace Market and the adjacent shopping malls by getting off at Dongdaemun Station and taking exit number 8 and 9. We hope you have a wonderful shopping experience.
  • Where should I get off to get to Seoul Square?
    You can conveniently get to Seoul Square by getting off at City Hall Station and taking exit number 5.
  • Can two people board with one prepaid commuters' ticket?
    According to Article 20 of Passenger Transportation Terms of Seoul Metro, passengers must hold a valid ticket to board and one ticket shall be applicable for one person unless stated otherwise on the ticket.

    The subway has been designed as an automated system and has been set up so that one card may be used per person due to the difference in transportation fees, which vary depending on the distance to a certain destination.

    In addition, Seoul Metro is compensating for losses (pass can be used up to 60 times in 30 days, pass fee equals the value of 44 uses) to reduce the fees paid by passengers who regularly use subways exclusively, to adopt and manage the commuters' ticket and therefore, two passenger boardings with one card is contrary to the above purpose and therefore, is prohibited. Therefore, in the case where two passengers try to board with one card, one of the two passengers will considered as an unauthorized passenger and will be subject to examination as a passenger without a ticket.
  • How do you use the Seoul commuters' ticket?
    There is a Seoul commuters' ticket (55,000 won) that can only be used within Seoul and regular commuters' tickets (14 types, 55,000~102,900 won) with varying limitations on distance.

    Seoul commuters' tickets may be used in all stations within Seoul. However, when used in areas outside of Seoul, 1 use will automatically be deducted for every 20km from the boundary station

    Area coverage for Seoul commuters' ticket

    • Areas operated by Seoul Metro
      • Line 1 : Seoul~Cheongnyangni
      • Line 2 : City Hall~Chungjeongno, Seongsu~Sinseoldong and Sindorim~Kkachisan
      • Line 3 : Jichuk~Ogeum
      • Line 4 : Danggogae~Namtaeryeong
      • Line 5 : Banghwa~Macheon (including Gangdong~Sangildong area)
      • Line 6 : Eungam~Bonghwasan
      • Line 7 : Jangam~Onsu
      • Line 8 : Amsa~Moran
      • Line 9 : Sinnonhyeon~Sports Complex
    • Areas operated by Seoul Metro Line 9 : Gaehwa~Sinnonhyeon
    • Seoul~Gimpo Int'l Airport for areas operated by Airport Railroad
    • Seoul~Geumcheon-gu Office, Guro~Onsu, Cheongnyangni~Dobongsan, Gajwa~Yangwon, Wangsimni~Bokjeong, Seoul~Susaek, Sangbong~Sinnae for areas operated by Korail
      * Boundary stations : Dobongsan, Geumcheon-gu Office, Onsu, Jichuk, Namtaeryeong, Bokjeong, Moran (Line 8), Yangwon, Susaek, Sinnae
  • Are multi-passenger transfers from buses to subways possible?
    Bus drivers may adjust the card reader to accept multiple passengers, but the subway system has been designed as an automated system and therefore, it is not possible to accept multiple passengers. Depending on the destination, the transportation fee will vary and therefore, one card may only be used for one person.

    Please understand that it would be rather costly to install card readers/gates and hire employees to accept multiple passengers and that the multiple passenger transfer rate of Seoul city buses stands at only 0.195% and therefore, it is realistically difficult to adopt a multi-passenger subway system.
  • How do you use child/teenager transportation cards?
    Child transportation cards may be used by children aged 6 to 13 and teenager transportation cards may be used by teenagers aged 13 to 19 (including middle school/high school students aged 18 to 24 according to Article 2 of the Elementary and Secondary Education Act).
    You must register your card number and resident registration number through the card website (unless you have purchased the card and changed the type to SRS at a subway station) in order to receive the discount benefits. However, for children under the age of 14, a representative will need to verify their identification.

    If a person unqualified for a children/teenager transportation card is caught using the card, they will be subject to the applicable transportation fee and a penalty of 30 times that fee. When the applicable age expires, a child transit card will automatically be converted to a teenager transportation card and a teenager transportation card will automatically be converted to a regular transportation card and therefore, there is no need to purchase a new card.
  • I've accidently entered the opposite platform but the gate is closed!
    Article 25 of Passenger Transportation Terms of Seoul Metro (Entering and Exiting Same Station) states the following:

    If a passenger exits the same station he or she entered, the ticket will be processed by the automated card reader and the transit fee will not be refunded.
    However, if a passenger with a prepaid/credit transportation card or commuters' ticket passes through the gate of the same station within five minutes of entering due to a misunderstanding of direction, the basic transit fee will be not be deducted the first time.

    As stated above, if a passenger has entered the wrong gate, the transit fee will not be deducted the first time if the passenger exits the same gate within five minutes of entering and enters a different gate in another direction. However, please note that the number of transfers will be counted.
  • Where can I find statistical data on transit income for Seoul Metro?
    Transit income data by year
    → Data can be found on the ""transit income"" section on the bottom right of the website of Seoul Metro

    Excel format data on transit conditions by type (by station, time, day, etc.)
    → Announcement Info on the top of the homepage > Data > Transit income

    For more details, please contact the Strategy Marketing Department (☎ 6311-2512).
  • How are lost properties handled on the subway?
    Lost & Found Centers

    Lost & Found Center Operation Locations: 2

    • Line 1,2 : City Hall Lost & Found Center (☏02-6110-1122)
    • Line 3,4 : Chungmuro Lost & Found Center (☏02-6110-3344)
    • Line 5,8 : Wangsimni Lost & Found Center (☏02-6311-6765,6768)
    • Line 6,7 : Wangsimni Lost & Found Center (☏02-6311-6766,6767)
    • Lost properties after operation hours
    • Use call center (1577-1234) and inquire at closest subway station
    Process after finding a lost item
    • ① Acquisition: dropped off by station employee, agency employee or subway user from within the station or on a train
    • ② Data input: data is inputted at the same time of acquisition for swift information processing
    • ③ Transferred to Lost & Found Center (transferred by the day after acquisition, up to three days after acquisition if transfer within the following day is impossible)
    • ④ Center transfers item to jurisdictional police office within seven days of acquisition
    Acquisition of lost items provided in real time

    Data provided in real time at National Police Agency Lost & Found Center (www.lost112.go.kr)

    • When you leave an item on the subway train
      • ① When you have realized you've lost an item as soon as the subway train departs

        Please inquire at the station office immediately.

      • ② When you have realized you've lost an item at a later time

        Please inquire at your arrival subway station, a nearby station or the Lost & Found Center.

      • ③ When it has been more than one day since you lost your item

        Please inquire at each station that is operated by the company or the Lost & Found Center.

    • When you realize that you've lost an item after the subway train has departed
      󰁾 Do not panic and check the following.
      • ① Train No.: a 4-digit number is displayed on the upper front and back of the train
      • ② Time of getting off: the time you got off the train
      • ③ Location of train you got off from

        Ex: 2nd car from the front, on the top right rack in the direction of the train

      • ④ Characteristics of the lost item
      • ⑤ Please make a report at the station customer service center immediately.
    • Important note for claiming lost items

      When claiming lost items, you must bring your identification card and the employee at the station or Lost & Found Center must verify your identification before handing over your item in accordance with Article 4 (Returning Lost Items) and Article 13 (Processing Identification Number) of the Enforcement Decree of the Lost Articles Act.

  • Is it possible to take bicycles on the subway?
    Only allowed on Saturdays/Sundays and legal holidays

    Seoul Metro has conducted a test operation period (10.04.2009~, Sundays (legal/national holidays)) and is currently allowing bicycles on the trains on Saturdays as well (07.01.2013) to minimize the inconvenience to general passengers while providing convenience to passengers with bicycles.

    However, bicycles that weigh less than 32 kg and are smaller than 158cm (combining width, length and height) (ex. mini belt bicycles) or foldable bicycles are allowed on subways on weekdays as well. Foldable bicycles must be carried on in a folded state.

    This is due to the possibility of inconvenient foot traffic for general passengers and safety issues during flight ups and down stairs with bicycles in the deep underground floors (4th - 5th) of most subways on Seoul Metro Lines 5~8.

    In addition, a 900 won penalty fee will be collected if bicycles are taken onto the subways on weekdays and will be asked to leave immediately in order to minimize the inconvenience to general passengers.
    [Passenger Transportation Terms Article 37 (Loading of Bicycles)]
    • ① Bicycles may be allowed on subways on Saturdays and legal holidays with the exception of portable items set forth in Article 35. However, areas other than the Seoul Metro areas will comply with the regulations set by the operating agency of the region.
    Please contact the Strategy Marketing Department (☎ 6311-2514) for more information.
  • Is it possible to view footage from surveillance cameras installed in the subways?
    You may view surveillance camera footage if you make a request through our website and request viewing/verification through Voice of Citizens (VOC) at the station.

    However, we only allow 3rd party access to personal video data in the following situations to protect privacy rights in accordance with the ""Personal Information Protection Act"" and ""Guidelines for Installation/Operation of Public Institution Video Data Processing Devices.""
    • If you have received consent from the source of the data
    • If the data is required for the investigation and prosecution of criminal offenses
    • Viewing and lending of videos are strictly limited for cases in which data is required for court proceedings
  • I'd like to know what items are prohibited in the subways.
    According to Article 34~35 of Passenger Transportation Terms, the following items are prohibited.
    • Hazardous items, including items that may be hazardous to passengers
    • Heater and cooking stove (excluding those that are packed appropriately)
    • Corpses
    • Animals. Excluding cases in which a small number of birds, insects or small pets are put into a cage so that they cannot be seen and unpleasant odors are not emitted, but excluding guide dogs for the disabled that have a sign indicating that they are guide dogs.
    • Items that may disturb other passengers due to unsanitary conditions or unpleasant odors
    • Balloons that may disturb safety and train operations upon contact with a train line
    • Items with a combined width, length and height larger than 158cm and items exceeding 32kg (excluding wheelchairs, strollers and foldable bicycles)
    * Regular bicycles may only be taken on subways on Saturdays and legal holidays
  • In which areas of the subway are transfers not possible?
    Transfers within metropolitan/urban metro cannot be made in the following areas.
    • Transfers between Airport Railroad, Line 1, 4 Seoul Station ↔ Gyeongui Jungang Line Seoul Station
      * Transfer is possible with prepaid/credit transportation cards (soft transfer), but is not possible with commuter's tickets and one-time passes
    • Areas operated by Airport Railway (Cheongna Int'l City~Incheon Int'l Airport)
      * When getting off with a metropolitan commuters' ticket, you must pay the transit fee for areas operated by the Airport Railway.
      * The metropolitan commuters' tickets may be used for Seoul~Cheongna Int'l City of the Airport Railway, which are integrated transfer areas. Seoul commuters' tickets should be used for areas within the metropolitan city and a distance-proportional commuters' ticket should be used for areas outside of the metropolitan city from Gimpo Int'l Airport.
  • Place to buy the transport card
    You can conveniently buy your transit cards (T-money) at any subway ticket office. Its purchase price is KRW 2,500 and you need to pay extra money to have it recharged. Transit cards can be used on both subways and buses. In the case of buying teenagers cards, you will need your ID card. (Cards for teenagers/children need to be registered on the internet within 10 days of purchase)
  • Place to buy the commuter subway card
    You can conveniently buy commuter subway cards at any subway ticket office. Its purchase price is KRW 2,500 and you need to pay extra money to have it recharged. Cards can be only used and charged at Seoul metropolitan subway stations (they cannot be used on buses)

    Regular Transit Cards(e.g.: T-Money Card) cannot be used as Commuter subway Cards.
  • How to go to the Kimpo airport
    Take subway Line5 and get off at the Gimpo Int’l Airport station.
    Purchase another ticket here for the Airport Railroad, or pay via a transit card and board the Airport Railroad(Transfer discount does not apply) .
  • The criteria for fare discount
    Children under 13 years of age and teenagers under 19.
    • Child transit card: age 6 to 12 (based on birthday of ID card)
    • Teenager transit card: Age 13 to 18 (based on birthday of ID card)
  • Transfer fare benefit information
    Transfer fare benefits will be given only when using a transit Card.
    While transferring, you must validate your card on the card reader every time you get on and off the transport mode.
    If you do not validate your card on the card reader when alighting from the subway/bus, you will lose transfer privileges and be charged for each mode fare.
    Transfer fare benefit is valid for 30 minutes after alighting. (9pm˜ 7am : 1 hour)